CUSTOMER SUCCESS STORY: San Ysidro Health
A Faster Path to Interoperability During EHR Migration & Archival
161
K
+
WITH REAL-TIME DATA
50
+
UNDER EPIC
3.2
K
+
WITH SEAMLESS ACCESS
STORY OVERVIEW
San Ysidro Health needed a strategic enterprise data management partner to support a major EHR migration to Epic. The project required migrating and archiving existing data while building integrations from the new EHR through a unified enterprise interface and data management platform. This approach delivered significant value and cost savings under tight deadlines and without adding extra internal resources.
PARTNER PROFILE
Working with ELLKAY since 2022 | Founded in 1969
Size: Nonprofit serving 161K+ patients across 50 sites in San Diego County, supported by 3,200+ employees. Provides comprehensive medical, dental, behavioral health, and social services.
Recognition: Federally Qualified Health Center (FQHC/CHC) recognized for high-quality, accessible care. Honored for innovation in mobile health, telehealth, and addressing social determinants of health. Awards include NACHC Quality Leader, California Health Care Quality, National Commission for Quality Assurance, and Joint Commission accreditations, and Anthem/Blue Cross Blue Shield Value-Based Awards.
The Challenge
San Ysidro Health needed to replace their existing disparate EHR systems and standardize to Epic. Along that journey, they uncovered the need to archive their legacy systems and build an interoperability framework that would set them up for future growth. That framework would integrate their EHR with various internal and external systems—labs, HIEs, third-party applications, and immunization registries—while addressing budget constraints and a tight deadline.
“ELLKAY is our strategic data management partner. The core of our business requires a deep integration across data archiving, migration, and interoperability - making this a true partnership,” Daniel Howard, CIO at San Ysidro Health.
The Solution
To address its data management and interoperability challenges, San Ysidro Health partnered with ELLKAY for EHR migration and archiving, and enterprise-level data management and integration. ELLKAY’s technology and expertise proved an ideal fit for San Ysidro Health’s complex environment and strategic goals.
The project began with a thorough assessment of internal and external application requirements. Acting as a true extension of San Ysidro’s IT team, ELLKAY provided hands-on expertise, technical guidance, and proactive support to ensure a smooth, successful implementation. This collaboration accelerated EHR migration, streamlined workflows, and maintained operational continuity throughout the process.
Working closely with San Ysidro, ELLKAY aligned on milestones and timelines, configuring all channels and translations ahead of EHR go-live. Leveraging ELLKAY’s pre-built interface templates, the team completed integration tasks within hours, significantly speeding up deployment. During go-live, ELLKAY’s network team provided dedicated, real-time support to ensure reliable connectivity and a seamless transition.
“Selecting ELLKAY enabled us to implement a holistic approach to our interoperability strategy resulting in cost savings by utilizing fewer vendors.” - Daniel Howard, CIO, San Ysidro Health.
The ELLKAY Effect
With ELLKAY, San Ysidro Health transformed its data infrastructure and streamlined interoperability across its new Epic system and a wide range of internal and external applications. The result was faster, more reliable data exchange and enhanced operational efficiency across the organization.
With ELLKAY’s integrations, San Ysidro Health gained real-time access to critical patient data across different systems. This seamless connectivity empowers physicians and care teams with comprehensive, up-to-date information, improving care coordination and patient outcomes while supporting broader business operations.
ELLKAY’s expertise and partnership alleviated the burden on San Ysidro Health’s IT resources, enabling the team to stay focused on innovation and patient care.
The collaboration not only met San Ysidro Health’s immediate needs for migration, archiving, and interoperability but also established a scalable foundation for the future. With ELLKAY’s solutions and ongoing partnership, San Ysidro Health continues to advance its mission of delivering exceptional, connected care to the communities it serves.
It was evident ELLKAY was the obvious choice due to their full suite of solutions, meeting our current and future data management needs.”
Daniel Howard
CIO
The Impact: Real-Time Results at Scale
Partnering with ELLKAY enabled San Ysidro Health to achieve measurable operational improvements while building a scalable foundation for long-term growth. With ELLKAY’s enterprise interoperability framework in place, San Ysidro Health:
Real-Time Data Access: Equipped care teams with timely, actionable patient information.
Scalable IT Infrastructure: Fully managed integrations aligned for future growth.
Seamless Integrations: Connected EHR, labs, devices, and registries across the ecosystem.
Reduced Costs: Lower vendor reliance and improved operational efficiency.
Successful EHR Cutover: Launched critical integrations with ongoing managed support.
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