CUSTOMER SUCCESS STORY: LUMA HEALTH
Cracking the Code on Real-Time Scheduling: How Luma Health Did What Others Couldn’t
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STORY OVERVIEW
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PARTNER PROFILE
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When Integration Meets Innovation
For healthcare IT vendors, enabling real-time scheduling in specialty care is atough nut to crack. Long lead times, underutilized slots, and rigid EHRenvironments make scalable solutions hard to deliver. Luma Health had theplatform and the vision, but needed a partner who could make seamlessintegration happen without draining engineering resources.
They found that partner in ELLKAY.
What followed is a blueprint worth studying: real-time connectivity, out-of-the-boxperformance, and a partnership that delivered exactly what was promised –quickly. Here’s how Luma cracked the code to scale smarter, and what it meansfor vendors looking to do the same.
The Challenge: Unlocking Real-Time Scheduling for Specialty Care
Luma Health’s mission is simple: make it easier for patients to access care. But for specialty practices, real-time scheduling posed a serious challenge –especially in high-demand fields like gastroenterology and women’s health, where appointments are often booked months out, yet in high demand.
Luma’s homegrown solutions were strong, but they needed a partner who they could rely on. Layering ELLKAY integration into the Luma platform resulted in aseamless, scalable scheduling experience – without adding extra burden to their engineering teams.
The Solution
After testing multiple vendors, Luma found that ELLKAY was the only partner that could deliver real-time specialty scheduling. Luma implemented ELLKAY’sAPI-based integration to enable real-time access to book, reschedule, or cancel appointments. What stood out to Luma was that ELLKAY’s solution didn’t justpromise results – it worked right out of the box.
“We tested it; it worked, and that was worth its weight in gold,” said Aditya Bansod,Co-founder & CTO of Luma Health.
Unlike other vendors, ELLKAY didn’t require months of custom development to deliver promised functionality.
The Impact: Real-Time Results at Scale
Partnering with ELLKAY enables Luma Health to drive both measurable results and long-term strategic gains. With ELLKAY’s real-time integration in place, Luma:
Supported over 253,000 appointment bookings
Increased patient self-service & accelerated access to care
Processed 28,000 cancellations & 5,000 reschedules
Enabled clinics to fill more appointment slots through online scheduling
Driving Growth Through Operational Agility
Beyond the numbers, ELLKAY empowered Luma to scale scheduling workflows acrosshigh-demand specialties like gastroenterology and women’s health. The partnership alsoenabled a shift to a more scalable revenue-share model – expanding provider coverageand unlocking stronger long-term economics.
Another key aspect was that ELLKAY’s integration worked seamlessly with Luma’s existingtech stack, reducing internal friction and freeing up engineering resources. This allowedLuma to move faster and deploy more efficiently, while also staying focused on innovation.Most importantly, the experience reinforced trust in ELLKAY as a reliable,execution-focused partner – one that delivers what they promise, when they promise it.
Seamless Fit Across the Patient Journey
ELLKAY’s solution integrated cleanly across Luma’s three key product pillars: Access,Readiness, and Communication. Scheduling shouldn’t be a siloed feature – it touchesevery phase of the patient experience. From initial intake to post-visit follow-ups, ELLKAYgave Luma the flexibility to support diverse scheduling workflows without disruptingproduct integrity or user experience.
We had the vision.ELLKAY brought the execution. That's what made real-time scheduling possible at scale.
ADITYA BANSOD
Co-Founder & CTO
Aditya Bansod added, “Most vendors talk about integration. ELLKAY just delivered it –leanly, quickly, and without draining our resources.”
Why It Worked: Key Drivers of Success
Several core factors made this collaboration successful:
Deep EHR Connectivity
“EHR data is the lifeblood of our product—it must flow in and out,” saidBansod. ELLKAY provided the bi-directional data access needed to powerLuma’s scheduling.
Scalable Commercial Model
A restructured agreement aligned incentives, making it easier to scaleadoption across Luma’s provider network.
Out-of-the-Box Functionality
No overpromising. No long implementation timelines. Just integration thatworked on day one.
True Strategic Partnership
ELLKAY brought execution and reliability to the table. If an issue arose, theELLKAY team worked with Luma to resolve issues quickly.
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