ELLKAY REMOTE SUPPORT CONNECT
* indicates a required field & must be completed to proceed.
Alternatively, you may click here to download & install our free ELLKAY Support Connect application which makes connecting an engineer a bit easier.
Please be advised that support session PIN Codes are only temporary as they expire 30 minutes after they are generated. You do not need to save your PIN code for future reference as it will not work for your next support call. Additionally, PIN codes are not sensitive information (like an ATM PIN code) & don't need to be protected.
ALTERNATIVE REMOTE CONNECTION METHOD
Use this area to connect us only if instructed to by your support technician. Your engineer may decide to use this method for connecting due to complications with the first or for any other reason for your advantage.
If you prefer to download & install LKConnect, our secure application which allows connecting our technicians in less steps & without opening a browser, click here to download now.
LKConnect is a safe & secure application which allows our clients to remotely invite our support engineers onto their desktop for a support session so that we may remote control the machine. Since we honor your privacy, we are not able to connect without an invitation initiated by you. Additionally, LKConnect automatically checks for the latest updates every time it is launched. A High-Speed Internet Connection is required to use LKConnect.
To download & install LKConnect now free of charge, click here.
Although ELLKAY uses software that leaves a zero footprint behind, LKConnect is an application which gets installed and can be removed at any time by going to the Add/Remove Programs area on your computer.